FAQ
How long will it take for my order to arrive?
Thank you for trusting and ordering from us. We always understand the importance of on-time delivery. We will analyze our specific delivery time:
Order closing time: 05:00 pm
Order processing time: 1-3 days
Shipping time: 15-20 days
Total delivery time: 16-23 days Rest assured, we will try our best to send your order to you as soon as possible so that you can receive the product without delay.
Who can I contact if I have a problem with my order?
Your satisfaction is our top priority and we are here to support you every step of the way. If you have any questions or issues regarding your order, please contact our dedicated Customer Support Team at [email protected] . Our business hours are 8am – 5pm (Monday to Friday) to promptly address your concerns.
Or you can call us directly at: +1 775-981-0231. We will be there to assist you as soon as possible.
How do I return a product?
Online Payment
You can pay online through the secure payment gateways we provide.
Please refer to our Payment Policy and Terms and Conditions Policy before making payment.
Thank you for choosing to shop with us.
How much is the shipping fee?
Our shipping fee is 11 USD by default.
What payment methods do you accept?
We accept payment by credit card, debit card, bank transfer and cash on delivery (COD).
How do I know if my order has been confirmed?
After you complete the payment, we will send you an order confirmation email with the order number for your convenience.
What should I do if I receive a defective product?
If you receive a defective product, please contact our customer service department within 48 hours for support with a return or refund.
Or you can contact us directly via phone number: +1 775-981-0231.
How can I contact the store?
You can contact us via hotline, email or live chat on the website. Detailed contact information is available on our Contact page.
Phone number: +1 775-981-0231.
Email: [email protected].